onPsych Online (Telehealth)

Don't let distance be the reason you don't access much needed mental healthcare services.

Recognising that there are tens of thousands of Australians who have limited access to top tier mental healthcare professionals, our Telehealth facility is meant for individuals in the most rural settings who need the most help.

What is onPsych Online?

onPsych Online is a dedicated service that offers mental health support to children, adolescents, families, and adults through the use of telehealth (online video based psychological services). Geared to service individuals who are located far away from vital facilities, onPsych Online is an initiative that was set up to address the needs of all individuals with limited access to high quality mental health services.

onPsych now provides access to mental health services where and when needed via telehealth (online video based psychological services) to children, adolescents, adults and families and in many cases, at NO COST.

Available to all individuals - from children to adolescents to adults - whether they are at home, at school or at work. Emulating the comprehensiveness of our face-to-face services, onPsych Online practitioners will aim to work collaboratively with all parties and other health professionals with the goal of driving and enhancing greater opportunities for positive change to be made and maintained over time.

Telehealth sessions can help support people with anxiety, depression, stress, sleep disturbance, anger management, substance misuse, eating disorders and many other psychological problems.

It's especially noteworthy that all of our Clinical Psychologists, Registered Psychologists and Accredited Mental Health Social Workers are registered to provider services under Medicare and NDIS. The highest quality of care in the most accessible manner.

The onPsych Process

Complete the onPsych client information referral form

Complete the onPsych client information referral form

Book an appointment with your GP (doctor)

Discuss any concerns regarding your condition

Discuss any concerns regarding your condition

Complete the onPsych client information referral form

Book an appointment with your GP (doctor)

Discuss any concerns regarding your condition

Call us on 1300651350 if you are unable to get in touch with a GP or doctor

Obtain a referral to onPsych under the Better Access Initiative (2715/2700)

Your GP forwards the plan via Fax (1300651580) or Email (contact@onpsych.com.au)

Your GP forwards the plan  via  Fax (1300 651 580) or Email (contact@onpsych.com.au)

Obtain a referral to onPsych under the Better Access Initiative (2715/2700)

Call us on 1300 651 350 if you are unable to get in touch with a GP or doctor

Can you access Telehealth via Medicare?

Depending on your location, you may be able to access these services at no cost, as it is a bulk billed service with no gap fee. You will need a mental health care plan and need to be located in a rural and remote area, namely Modified Monash Model (MMM) areas 4-7 and at least    15 kilometres by road from the eligible treating practitioner.

*if you aren't eligible for Telehealth under Medicare, contact us for more information on how to proceed.

Telehealth Sessions - FAQs

How many sessions am I eligible for and how long are they?

Session times and duration will be determined in preliminary conversation between you and your onPsych practitioner. On average, sessions are generally between 30-50 minutes and all eligible patients are eligible to 10 free individual and 10 free group sessions under medicare.

What technology do I need to use to access a Telehealth session?

All Telehealth sessions are typically conducted via Skype, WhatsApp or Facetime - including a few pre-determined software agreed upon by both you and and your onPsych practioner. The Australian Government has no mandated technical tool for you use in telehealth services.

What happens if I am late/unable to make a session on time?

Informing your onPsych practitioner of your inability to attend a scheduled session or appointment at least 24 hours in advance is mandatory. Failure to update your practitioner in a timely manner will result in a cancellation fee of 50% of the consultation cost.


We're here to help

Fill out the form and a member of our team will reach out to you. Similarly, you could refer a family member or friend, or if you're a GP - refer one of your patients, via the buttons below.

OnPsych Online Page - Contact Form

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  • Email
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  • Parent
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  • Elderly
  • Aboriginal
  • LGBTQ
  • Divorcee
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