Frequently Asked Questions

Questions are a part of the process

We understand the importance of you making sure you have as much information as possible, which is why we do our best to make sure you have access to everything you need. Listed below are answers to a few FAQs.


onPsych Psychologists

  • Who are onpsych psychologists?
  • What qualifications do they have?
  • Why onpsych psychologists?

All onPsych psychologists are fully registered to practice in Australia and specially trained in the understanding of the mental health needs of adults and students alike. Whether assistance is needed in procuring help for organisations, individuals or institutions of education, the onPsych team and community of psychologists are specialised to step in.

They have a deep understanding of both state and federal legislation affecting their work in schools with students.

  • Who are onpsych psychologists?
  • What qualifications do they have?
  • Why onpsych psychologists?

All onPsych psychologists are fully registered to practice in Australia and specially trained in the understanding of the mental health needs of adults and students alike. Whether assistance is needed in procuring help for organisations, individuals or institutions of education, the onPsych team and community of psychologists are specialised to step in.

They have a deep understanding of both state and federal legislation affecting their work in schools with students.


onPsych Services

  • Services offered by onpsych?
  • Methods of services
  • Associated costs?
  • Better care ACcess sessions run out?
  • What's offered under medicare/ndis?

We work closely with General Practitioners, enabling them to give their patients better access to more specialised mental health care when the need arises.

Similarly, we also work with organisations by helping their staff and workforce improve their awareness of the options available to them. All staff referred via their specific GPs are eligible for coverage under Medicare and NDIS.

Schools and working with youth also represent a critical cohort of the types of groups we provide services to. Specifically, we focus on working with school welfare personnel, teachers, and administrators to help identify, guide, and counsel any students who are vulnerable.

Organisations that provide support services like suicide hotlines, suicide prevention organisations, and providers of other similar valuable services are equally important groups we work with.

  • Services offered by onpsych?
  • Methods of services
  • Associated costs?
  • Better care ACcess sessions run out?
  • What's offered under medicare/ndis?

Medicare funds us to work in groups for 10 sessions per year per individual, in addition to the 10 sessions of individual work per year.

NDIS provides coverage for individuals who have been diagnosed as being eligible under the pervasive developmental disorder program.


onPsych Online

  • What is onPsych online?
  • Will Medicare pay for this service for me?
  • not eligible to claim telehealth​?
  • More info on Better Access initiative
  • How to obtain a Mental Health Care Plan
  • ​Can't make an agreed session time?
  • ​How long are sessions?

For more information on the Australian Government’s Better Access initiative pertaining to telehealth, please click on the following button.

  • What is onPsych online?
  • Will Medicare pay for this service for me?
  • not eligible to claim telehealth​?
  • More info on Better Access initiative
  • How to obtain a Mental Health Care Plan
  • ​Can't make an agreed session time?
  • ​How long are sessions?

onPsych online is a dedicated service that offers mental health support to children, adolescents, families, and adults through the use of telehealth (online video based psychological services).