Check Your Eligibility
Depending on your location, you may be able to access Telehealth services at no cost.
We provide Telehealth services via onPsych Online to individuals located in rural areas - specifically Modified Monash Model (MMM) areas 4-7 and those located at least 15 kilometres by road from an eligible treating practitioner.
Are you eligible for onPsych Online?
Use DoctorConnect to check if you're eligible for onPsych Online. If you're located in MMM areas 4-7 and live at least 15 kilometers away from the nearest eligible treating practitioner, you can leverage onPsych Online.
Telehealth Sessions - FAQs
How many sessions am I eligible for and how long are they?
Session times and duration will be determined in preliminary conversation between you and your onPsych practitioner. On average, sessions are generally between 30-50 minutes and all eligible patients are eligible to 10 free individual and 10 free group sessions under medicare.
What technology do I need to use to access a Telehealth session?
All Telehealth sessions are typically conducted via Skype, WhatsApp or Facetime - including a few pre-determined software agreed upon by both you and and your onPsych practioner. The Australian Government has no mandated technical tool for you use in telehealth services.
What happens if I am late/unable to make a session on time?
Informing your onPsych practitioner of your inability to attend a scheduled session or appointment at least 24 hours in advance is mandatory. Failure to update your practitioner in a timely manner will result in a cancellation fee of 50% of the consultation cost.